More effective and efficient interactions
Fairtile is a company partially owned by Betacom and enables businesses to overcome the complexity and shortcomings of the current credit paradigm, finding solutions to their most challenging issues.
ACC improves the efficiency and effectiveness of contact center interactions through automated transcriptions, information extraction, profiling, compliance protocol monitoring, and interaction outcome scoring.
Behavioral analysis
ACC analyzes the tone of voice, terminology, and prosody used in a call to extract information.
Chat & SMS
Profiles users based on emails exchanged with the office, extracting strategic data useful for the company.
Artificial Intelligence
Our solution employs key elements of artificial intelligence (natural language processing, machine learning) to understand, and in many cases anticipate, the behavior of each customer’s interaction with the company.
User profiling
The user’s psycho-emotional profile gathers information about a person’s personality, behavior, and interests to guide a proper interaction flow.
Compliance
ACC assigns a risk class to each conversation, representing the likelihood that the call will be problematic. Our key information vector completes the call analysis and generates a real-time alert.
